PRIVACY POLICY — TINY HOUR TALES
Last updated: 19 December 2025
Tiny Hour Tales (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop at tinyhourtales.com (the “Site”), create a member account, request services, or contact us.
1) WHO WE ARE
Brand: Tiny Hour Tales
Location: Solo, Indonesia
Support: halo@tinyhourtales.com
Privacy: privacy@tinyhourtales.com
WhatsApp: +62 899-5080-305
Instagram: @tinyhourtales
2) INFORMATION WE COLLECT
We collect information in the following categories:
Information you provide
– Account information: email address (for member login).
– Order information: name, phone number, shipping address, items purchased, order notes.
– Support information: messages and details you share via email/WhatsApp/Instagram for inquiries, warranty, or claims.
– Service requests: details needed to perform requested services such as sizing, polishing, plating, battery replacement, or strap replacement.
Information collected automatically
– Technical and usage information: IP address, browser type, device information, pages visited, and timestamps.
– Essential cookies: used to keep your session stable (cart/checkout, login) and ensure the Site functions properly.
Information from partners
– Payment confirmation and reference details needed to confirm and reconcile your order through our payment partner.
3) HOW WE USE YOUR INFORMATION
We use your information to:
– Process orders, confirm payments, arrange shipping, and provide delivery updates.
– Provide customer support, warranty handling, and claim resolution.
– Deliver requested services (e.g., chain adjustment, polishing, plating, battery replacement, strap replacement).
– Prevent fraud, secure transactions, and protect the Site.
– Maintain business records for compliance, accounting, and dispute resolution.
4) PAYMENT PROCESSING
Payments are processed via third-party payment services. Payment details you submit are handled by the payment provider under its own policies. We generally receive confirmation of payment status and limited details necessary to fulfill your order.
5) WHEN WE SHARE INFORMATION
We do not sell your personal data. We may share limited information only when necessary:
– Payment partners: to process payments and confirm transactions.
– Shipping/logistics partners (including international delivery networks): to deliver your package (name, phone number, address).
– Service providers: hosting/infrastructure needed to operate the Site.
– Legal requirements: when required by applicable law or valid legal process.
6) INTERNATIONAL SHIPPING & CROSS-BORDER PROCESSING
Because we ship internationally, your shipping details may be processed by carriers and customs/logistics providers in destination countries as part of delivery.
7) COOKIES
We use essential cookies to operate the Site (cart, checkout, login). We do not use advertising trackers. You can manage cookies through your browser settings, but disabling essential cookies may affect Site functionality.
8) DATA RETENTION
We keep personal information only as long as needed for order fulfillment, customer support, warranty handling, recordkeeping, fraud prevention, and dispute resolution. When no longer needed, we delete or anonymize it where appropriate.
9) SECURITY
We apply reasonable safeguards to protect your information. No online transmission or storage method is 100% secure, but we work to protect your data.
10) YOUR RIGHTS & CONTACT
You may request access, correction, or deletion of your personal data (where applicable) by contacting privacy@tinyhourtales.com. We will respond within a reasonable time consistent with applicable law.
11) CHILDREN’S PRIVACY
Our Site is not intended for children. If you believe a minor has provided personal data, contact us so we can take appropriate action.
12) CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.